Accessible Schools - Customer Service Guide

Printer-friendly versionPrinter-friendly version
Accessible Ontario Customer Service Guide

In November, 2008 Ontario Education Services Corporation, of which OPSBA is a partner member, partnered with the Accessibility Directorate of Ontario in an Enabling Change Project to develop resources that will assist school boards with meeting the requirements of the AODA Customer Service standard.  The first set of resources is this  Accessible Ontario - Customer Service:  A Guide for School Boards. The Guide has been developed using the combined expertise from senior officials in school boards and staff from the Accessibility Directorate of Ontario. They have ensured that the documents are practical, timely and useful. The Guide contains exemplar policies and procedures accompanied by explanatory notes, definitions and useful web links.

The attachments listed below are the English and French documents from this resource.

Accessible Ontario - A Guide to Implementation for Senior School Board Staff
Webcast June 22, 2009

AttachmentSize
Contents List - Guide for School Boards re Accessible Ontari.doc161.5 KB
Introduction Accessible Ontario Customer Service_template.doc186.5 KB
Acknowledgement Letter - AODA Customer Service_template.doc166.5 KB
Exemplar Policy Explanatory Notes and Definitions_template.doc186 KB
Accessibility Standards for Customer Service Exemplar Policy.doc165.5 KB
Exemplar Procedures Explanatory Note_template.doc183.5 KB
Exemplar Procedure re Notification of Disruption in Service_.doc187 KB
Exemplar Procedure re Use of Assistive Devices_template.doc212 KB
Exemplar Procedure re Use of Support Persons_template.doc193.5 KB
Exemplar Procedure re Use of Service Animals_template.doc188.5 KB
Exemplar Procedure re Feedback Process_template.doc187.5 KB
Checklist for Accessible Standards for Customer Service_temp.doc213 KB
Useful Weblinks Page_template.doc200.5 KB
Equity Diversity Inclusion Policy KPR DSB_template.doc82 KB
Sample Board Adaptation of CS Exemplar Policy_template.doc44 KB
Table des matières_template.doc167 KB
L’Ontario accessible – Introduction_template.doc191.5 KB
Remerciements_template.doc174.5 KB
Modèle de politique sur les services à la clientèle – notes .doc193.5 KB
Modèle de politique sur les services à la clientèle_template.doc168.5 KB
Modèles de procédures – Notes explicatives_templates.doc188 KB
Modèle de procédure Avis de perturbation des services_templa.doc182 KB
Modèle de procédure-Utilisation d'appareils ou d'accessoires.doc230 KB
Modèle de procédure Utilisation d'une personne de soutien pa.doc199 KB
Modèle de procédure-Utilisation d'un animal d'assistance par.doc199.5 KB
Modèle de procédure-Surveillance et retroaction sur l'access.doc184.5 KB
Liste de controle_template.doc227.5 KB
Liens utiles_template.doc204 KB
CSDC Centre-Sud_template.doc33 KB
Exemple d’adaptation du modèle de politique par un conseil s.doc46 KB