The Ontario Education Services Corporation, of which OPSBA is a partner member, has partnered with the Accessibility Directorate of Ontario in an EnAbling Change Project to develop resources that will assist school boards with meeting the requirements of the AODA Customer Service standard. The Tips on Serving Customers with Disabilities guide was developed using the combined expertise from senior officials in school boards and staff from the Accessibility Directorate of Ontario. They have ensured that the documents are practical, timely and useful. The Guide contains exemplar policies and procedures accompanied by explanatory notes, definitions and useful web links.
Additional attachments for the Guide are listed below.
Contents List: Guide for School Boards regarding an Accessible Ontario
Introduction: Accessible Ontario Customer Service Template
Acknowledgement Letter: AODA Customer Service Template
Exemplar Policy: Explanatory Notes and Definitions
Example Policy: Accessibility Standards for Customer Service
Exemplar Procedures: Explanatory Note
Exemplar Procedure regarding Notification of Disruption in Service
Exemplar Procedure regarding Use of Assistive Devices
Exemplar Procedure regarding Use of Support Persons
Exemplar Procedure regarding Use of Service Animals
Exemplar Procedure regarding Feedback Process
Checklist for Accessible Standards for Customer Service
Equity Diversity Inclusion Policy KPRDSB
Sample Board Adaptation of CS Exemplar Policy Template