The Ontario Education Services Corporation, of which OPSBA is a partner member, has partnered with the Accessibility Directorate of Ontario in an EnAbling Change Project to develop resources that will assist school boards with meeting the requirements of the AODA Customer Service standard. The Tips on Serving Customers with Disabilities guide was developed using the combined expertise from senior officials in school boards and staff from the Accessibility Directorate of Ontario. They have ensured that the documents are practical, timely and useful. The Guide contains exemplar policies and procedures accompanied by explanatory notes, definitions and useful web links.
Additional attachments for the Guide are listed below.